This company has been placed on my title of my vehicle as a lien holder but have no pertinent information about the vehicle on the file. No one was knowledgeable about what I was speaking on when it came down to information in which i called about. They the promise to...Read more
national auto finance approved someone for auto loan. I found out years later it was on my credit report without my knowledge. The individual stopped paying for vehicle and my credit is ruined. I had the Attorney Office to investigate. I was told that national auto...Read more
I called Ally on 09/12/2014 I requested an extension on my 2011 Dodge Ram Pickup which I have done the last two years. Note, never a problem before now. Rep said I was approved and would send me the papers to sign and to send a partial check of my normal payment. ...Read more
National Auto Finance Auto Financing Review
National Auto Finance
Paid off car after a bankruptcy, which account was sent to a bankrutcy department, section?? Have been trying to get the title, have been told three times it has been mailed, one month later still haven't received it...will never ever deal with Ally again.
My dad went without our knowledge to this company for a Nissan Altima they charged him 29000 for a 6 year lease - 593 per month he couldn't afford it so he took the car back they claimed that the sold the car and there is a deficiency of 11000.00 so they have put this...Read more
I have tried over and over again to speak with someone from Ally that speaks English I can understand ! I have repeatedly given them my account information and for 6 months they were supposed to be taking my note out of my account! I call them to try to straighten out...Read more
Telephone calls to their help desk are useless. Have in the past used the same information but now it will not allow access. When I telephone they walk me through signing on to the login screen but that doesn't help. Not much help after wasting a half-hour on it. I...Read more
Ally runs a bunch of commercials stating they offer 24/7 customer service...and they do. The customer service they offer is obviously overseas and they speak terrible English. Come on Ally, your an American based company...at least train your customer service reps to...Read more
We are military and bought a vehicle through Ally because the dealer offered 0% financing if we went through them and our bank couldn't match it. It was a 5 year loan and we are on the 2nd year, when we receive orders to Europe. Needless to say, we had to sell. We...Read more
I took out what I believed was a five year car loan. I thought this month was the last payment. I find out now the loan period is five years and nine months. Who takes out a car loan for five years and nine months? I would never do that without knowing. I think I...Read more
STAY AWAY if you want to pay extra on you principal. No matter how many times you call them or how big you write APPLY TO PRINCIPAL on your check they will only apply it to the next payment. They will play dumb when you call them and say, don't worry it's been applied...Read more
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