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I just bought a new car, which resulted in a payoff of my old car. I was several months ahead on payments of my old car and according to the online payoff (which was what the new dealership paid)the over payments were not reflected in the pay off amount. I tried to go...
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Anonymous
Joe

The dealer pays off whatever you owe and/or will add to the price if the new car . Anyone should know that before signing a contract. Nobody but you cares how many extra payme...

#428358
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I have had an account with Ally for four years now. I pay my bill as soon a I get it every month. Recently, I cosigned a lease to help a friend buy her first car. We set her up on a bank draw to make her automatic payment. I am a very busy multiple business owner. I...
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Anonymous
Reality

Your contact info is YOUR responsibility. Really? Stop wasting everyone's time with self-inflicted problems and complaints!

Hopwood, Pennsylvania
#423080
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I had been paying each month for a year on my new car when I got behind on my bills. I was two payments behind and Ally had my vehicle repossessed on a Sunday morning (when the Ally offices are closed) to a different state with a repossession company that was closed...
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#422465
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The auto dealer sent these morons the first two months worth of payments. These morons repeatedlt called and asked where my payment was. I explained, they said it was taken care of, they called I explained and the said it was taken care. This process went on and on...
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Anonymous
tlb

I suggest you file a complaint with the Consumer Financial Protection Bureau. I also suggest researching Ally and other issues/complaints from other people. Hope this hel...

Anonymous
loack

very bad bad customer service and company.

#421007
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A good friend of mine inherited a large sum of money, enough to pay off her car. So; n yesterday she contacted these crooks to discuss pay off. Throughout the conversation the representative never informed the customer her car was up for repossession, the car not was...
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#418725
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I had my Corvette paid off and requested a e mail copy to confirm this. They said fax only. I drove down to the local office supply company and called them with a fax number. I explained that I am standing in the store and waiting. Two hours and no fax. Three more...
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Anonymous
Ally ***ks

Well im not surprised you had that experience. ally bank autos customer service is now outsourced through sykes asia a call center company who gets rid of there experienced ag...

#417371
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ally auto loans is trying to charge me a $2,500 penalty for buying my car off after the lease loan has expired and when you ask them why they says it's a profit for them... stay away from this lender and if you find yourself looking for a car at a dealer that uses ally...
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Anonymous
Bill

Outsource is why I can hardly understand what they are saying,because their English is very poor. I'm not saying this to attack them, but rather making a statement about out...

#416354
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My wife and I were doing OK until her unemployment ran out in January. Things got a little tight but still OK until I had to deal with ALLY, nobody wants to have financial trouble. I was just starting to fall behind and ALLY offered a lease extension sounded good...
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#415135
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I leased my car through Ally despite the "bad faith" allegations people have commented about Ally. Needless to say they have truly lived up to theor reputation. Not only when you call, you never speak to a plain english speaking person, but are put on hold more than...
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#412579
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You can never contact anyone in the country where you bought the car. You can be on the phone for hours without speaking with someone who can say more than you owe us money or spend your time on the website, which sometimes doesn't work processing your payment. Then...
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#395505
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