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I have tried over and over again to speak with someone from Ally that speaks English I can understand ! I have repeatedly given them my account information and for 6 months they were supposed to be taking my note out of my account! I call them to try to straighten out...
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Anonymous
Anonymous

File a complaint with the Consumer Financial Protection Bureau! :sigh

Oakdale, Louisiana
#436270
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Telephone calls to their help desk are useless. Have in the past used the same information but now it will not allow access. When I telephone they walk me through signing on to the login screen but that doesn't help. Not much help after wasting a half-hour on it. I...
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#434479
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Ally runs a bunch of commercials stating they offer 24/7 customer service...and they do. The customer service they offer is obviously overseas and they speak terrible English. Come on Ally, your an American based company...at least train your customer service reps to...
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Anonymous
Anonymous

https://www.facebook.com/pages/Ally-Financials-Unhappy-Customers/367933486670751

Anonymous
Jim

Ally Bank sucks major balls and c o c k! They can say whatever they want on their TV commercials but they still suck! I had nothing but a hard time with them. They are nothing...

#433488
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We are military and bought a vehicle through Ally because the dealer offered 0% financing if we went through them and our bank couldn't match it. It was a 5 year loan and we are on the 2nd year, when we receive orders to Europe. Needless to say, we had to sell. We...
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#430892
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I took out what I believed was a five year car loan. I thought this month was the last payment. I find out now the loan period is five years and nine months. Who takes out a car loan for five years and nine months? I would never do that without knowing. I think I...
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Anonymous
Anonymous

this ofice i want to speak with Attoney General this over charging should be illegal.

Anonymous
Anonymous

File a complaint with the Consumer Financial Protection Bureau. Are they using a 30/360 accounting method?

#430188
Reply to reviews
STAY AWAY if you want to pay extra on you principal. No matter how many times you call them or how big you write APPLY TO PRINCIPAL on your check they will only apply it to the next payment. They will play dumb when you call them and say, don't worry it's been applied...
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Anonymous
Anonymous

File a complaint with the Consumer Financial Protection bureau.

Anonymous
Anonymous

Lisa 1-877-498-4622 Call her! :grin

#429070
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I just bought a new car, which resulted in a payoff of my old car. I was several months ahead on payments of my old car and according to the online payoff (which was what the new dealership paid)the over payments were not reflected in the pay off amount. I tried to go...
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Anonymous
Joe

The dealer pays off whatever you owe and/or will add to the price if the new car . Anyone should know that before signing a contract. Nobody but you cares how many extra payme...

#428358
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I have had an account with Ally for four years now. I pay my bill as soon a I get it every month. Recently, I cosigned a lease to help a friend buy her first car. We set her up on a bank draw to make her automatic payment. I am a very busy multiple business owner. I...
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Anonymous
Reality

Your contact info is YOUR responsibility. Really? Stop wasting everyone's time with self-inflicted problems and complaints!

Hopwood, Pennsylvania
#423080
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I had been paying each month for a year on my new car when I got behind on my bills. I was two payments behind and Ally had my vehicle repossessed on a Sunday morning (when the Ally offices are closed) to a different state with a repossession company that was closed...
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#422465
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The auto dealer sent these morons the first two months worth of payments. These morons repeatedlt called and asked where my payment was. I explained, they said it was taken care of, they called I explained and the said it was taken care. This process went on and on...
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Anonymous
tlb

I suggest you file a complaint with the Consumer Financial Protection Bureau. I also suggest researching Ally and other issues/complaints from other people. Hope this hel...

Anonymous
loack

very bad bad customer service and company.

#421007
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