I called Ally on 09/12/2014 I requested an extension on my 2011 Dodge Ram Pickup which I have done the last two years. Note, never a problem before now.
Rep said I was approved and would send me the papers to sign and to send a partial check of my normal payment.
Received paper on 09/20/2014, filled it out and made copy of check with document they sent. Mailed it on 09/22/2014. 09/24/2014 noticed on my bank acct Ally tried to deduct for my truck payment which started a roller coaster of FU** UPS.
I called Ally, rep notified me that my auto deduction was never suspended and he would do so. Checked my acct on 10/06/2014 noticed on my bank acct 09/29/2014 Ally deducted my truck payment which caused another $35 overdraft fee plus the truck payment. Plus various bills I had paid came in afterwards. I had 9 overdraft fees plus the truck payment which came out to be $957.00 negative at my bank.
I called Ally again on 10/06/2014 and spoke to a supervisor and explained the problems they caused. I finally received a reimbursement check on my truck payment on 10/14/2014. Still $315 in the hole. I have spoken to Ally a total of 8 times and still nothing on the overdraft fees they owe me.
They say it is still being reviewed. My bank has been a great help in this jacked up process. My bank has faxed my transaction summary to Ally 3 times.
This company is a joke after this ordeal and not to mention that the reps can't speak clear english either which makes it very difficult to understand what they are saying. I'll be glad when I get this truck paid for or traded off to get away from Ally Finance.