I leased my car through Ally despite the "bad faith" allegations people have commented about Ally. Needless to say they have truly lived up to theor reputation.
Not only when you call, you never speak to a plain english speaking person, but are put on hold more than 4 times. I have a "Co signor" on my lease to lower the lease rate. According to Ally they are considered a "co buyer."
With that being said, I have been 1 day late on my payment over my 9 months of payments. Ally proceeded to call my "co signor" and not myself and send threatening letters to both of us. Of course, the payment being one day late was received and accounted for before the letters and calls started.
I have spoken to Ally "supervisors" 4 times and hung up on 3 of them. According to the lease agreement there is a ten day "float" time on the payments....
Not only are you given incorrect information, but they can not understand their own agreements.
If the calls and letters continue, I will be placing a BBB complaint and legal action for misrepresentation and harassment.
Review about: Auto Lease.
Monetary Loss: $35.