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A good friend of mine inherited a large sum of money, enough to pay off her car. So; n yesterday she contacted these crooks to discuss pay off. Throughout the conversation the representative never informed the customer her car was up for repossession, the car not was...
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#418725
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I had my Corvette paid off and requested a e mail copy to confirm this. They said fax only. I drove down to the local office supply company and called them with a fax number. I explained that I am standing in the store and waiting. Two hours and no fax. Three more...
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Anonymous
Ally ***ks

Well im not surprised you had that experience. ally bank autos customer service is now outsourced through sykes asia a call center company who gets rid of there experienced ag...

#417371
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ally auto loans is trying to charge me a $2,500 penalty for buying my car off after the lease loan has expired and when you ask them why they says it's a profit for them... stay away from this lender and if you find yourself looking for a car at a dealer that uses ally...
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Anonymous
Bill

Outsource is why I can hardly understand what they are saying,because their English is very poor. I'm not saying this to attack them, but rather making a statement about out...

#416354
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My wife and I were doing OK until her unemployment ran out in January. Things got a little tight but still OK until I had to deal with ALLY, nobody wants to have financial trouble. I was just starting to fall behind and ALLY offered a lease extension sounded good...
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#415135
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I leased my car through Ally despite the "bad faith" allegations people have commented about Ally. Needless to say they have truly lived up to theor reputation. Not only when you call, you never speak to a plain english speaking person, but are put on hold more than...
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#412579
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You can never contact anyone in the country where you bought the car. You can be on the phone for hours without speaking with someone who can say more than you owe us money or spend your time on the website, which sometimes doesn't work processing your payment. Then...
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#395505
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When speaking with the "customer care" representative, I was asked to be on hold for about 30 seconds. After Josephine retrieved her translated to her language version book on how to refinance a vehicle,7 minutes to be exact, we then mysteriously got disconnected....
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Hmmmmm01
Hmmmmm01

Yeah they really cant tell you what the new rate is... The reason is they cant see it. When you ask for refinancing/he renewal/ rewrite... The agents run your account on a...

#391917
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Wanted to talk about refinancing was told they can pass me on to no one else. Ask the man where are you and he said the Philippines and was not allowed to pass me on to any one else. ghggh hhvhhv hghghhghg hghghgjgjgj je hghuuhdij dehehhgeh heytee e8yeytgege eut8...
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Hmmmmm01
Hmmmmm01

Yes you can you just have to insist. Sorry lol!

#390328
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I purchased my car in 2009 with financing from National Auto. I traded the car in after hitting hard times and not being able to pay the 405.00 car payment for a smaller car payment which absorbed my remaining balance. I deployed shortly after. I have since been...
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farahjacobs
farahjacobs

Four main banking institutions that engage in auto lending may face a case from the CFPB. Discriminatory auto lending practices are alleged, violations that if proven true wou...

#370949
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I traded my truck in on 8-13-12 Ford had it paid off by 8-17-12 , Ally pulled a payment out of my account on 8-15-12 as usual. Ally send me my overpayment back in a check after 2 weeks... At this point every thing is cool. Now on 9-14-12 they take another payment out...
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Anonymous
Ally

Please send your name and the best contact number to autorep@ally.com and a member of Ally\'s customer relations team will contact you.

#346242
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