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When speaking with the "customer care" representative, I was asked to be on hold for about 30 seconds. After Josephine retrieved her translated to her language version book on how to refinance a vehicle,7 minutes to be exact, we then mysteriously got disconnected....
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Hmmmmm01
Hmmmmm01

Yeah they really cant tell you what the new rate is... The reason is they cant see it. When you ask for refinancing/he renewal/ rewrite... The agents run your account on a...

#391917
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Wanted to talk about refinancing was told they can pass me on to no one else. Ask the man where are you and he said the Philippines and was not allowed to pass me on to any one else. ghggh hhvhhv hghghhghg hghghgjgjgj je hghuuhdij dehehhgeh heytee e8yeytgege eut8...
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Hmmmmm01
Hmmmmm01

Yes you can you just have to insist. Sorry lol!

#390328
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I purchased my car in 2009 with financing from National Auto. I traded the car in after hitting hard times and not being able to pay the 405.00 car payment for a smaller car payment which absorbed my remaining balance. I deployed shortly after. I have since been...
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farahjacobs
farahjacobs

Four main banking institutions that engage in auto lending may face a case from the CFPB. Discriminatory auto lending practices are alleged, violations that if proven true wou...

#370949
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I traded my truck in on 8-13-12 Ford had it paid off by 8-17-12 , Ally pulled a payment out of my account on 8-15-12 as usual. Ally send me my overpayment back in a check after 2 weeks... At this point every thing is cool. Now on 9-14-12 they take another payment out...
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Anonymous
Ally

Please send your name and the best contact number to autorep@ally.com and a member of Ally\'s customer relations team will contact you.

#346242
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Financed a car through National Auto Finance and I was the one taken for a ride. Interest rates as high as credit cards and the most heartless company you ever want to not deal with. If you're a little late they'll get their other company, Nuvell to call you....
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barbara20132013
barbara20132013

hi i also financed from national auto (nuvell) now they are telling me they have gone out of business and i had set up to pay but now i don't know how and can't get my ...

Amatrixa
Amatrixa

The above complaint is 100% true. I too fell a few months short of paying my loan and they sent a repo woman to get the car, I refused to allow her to take it, parked it away ...

#335284
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I have paid off my car with 72 payments and my car has been repossessed without my knowledge until walking outside and seeing my car was gone. They are saying that I am 9 payments behind but I had gone through month by month with a representative and have checked off...
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Anonymous
Anonymous

I recently had the same issue with agents hanging up on us and transferring to different departments that could not help. Sounds like Ally is running a big scam. We are lookin...

Anonymous
***ker

Unfortunate choice in vehicle purchased new 2006 g6 coupe worst in safety and recalls now they harrass me all day mon-sat usually 3-4 times a day knowing i am on unemployment ...

#327233
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Ally financial has put my mother through ***! I fully intend on pursuing a suit and putting an end to this nonsense. Vanamburgj@morganservices.com, as I would love to hear all the horror stories and possibly put an end to it all. So many write such horror, but few...
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#317810
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3 months ago, I could not access my online account with Ally Auto Finance. I had already paid 2 online payments, and now all of a sudden their online system does not recognize our account. So 3 months ago we made a phone payment and were told that we would receive an...
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#283577
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I keep getting calls from Mr. Nimma at National, even after he has been in contact with the dealership where I traded in the car in question last August, this is now October. He recently left me a message on 10/08 "Someone owes us big, you better call me back by...
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#266983
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National Auto Finance / Ally bank (Ally is national auto finance bank)have very bad customer service. We thought they where good due to our payments being so low, But every since we have had them they have done nothing but harass us! They call you at least 5 times a...
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justowl
justowl

They say I owe 0 BUT according to my paperwork I need to pay another year on this car I don\'t trust them ...I don\'t want to come to my car being repo\'d because they can\'t ...

Anonymous
yup

Actually, paying my account off, in full, did not solve it until I paid it off, AGAIN, with various added (seemingly very unfair) late fees, etc. The only time they actually ...

#253362
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